Last Updated: 04-05-2024
At 7ved, we strive to ensure that every product you receive meets our high standards of quality and excellence. While we do not accept returns of our products, we are committed to providing prompt assistance in the rare event that you receive a defective item.
Exchange of Defective Products
If you receive a defective product, we offer a hassle-free exchange policy. Please follow these steps to process an exchange:
Inspect Your Parcel: Upon receiving your parcel, carefully inspect the contents to ensure that they are in good condition.
Document the Damage: If you discover any defects or damages, please take clear photos and record a video of the damaged product.
Contact Us: Email us at support@7ved.com as soon as possible, providing your order number and a description of the issue. Attach the photos and video documenting the damage to your email.
Assessment and Resolution: Our concern department will promptly review your case and respond with a solution. Depending on the circumstances, we may offer to exchange the defective product with a replacement of the same item.
*** Please note the following important points regarding our exchange policy: ***
Exchange requests must be submitted within 02 days of receiving the defective product.
We reserve the right to refuse exchanges if the damage is determined to be caused by misuse, mishandling, or neglect.
Exchanges are subject to product availability. If the same item is not available, we may offer an alternative solution or a refund at our discretion.
Contact Us
If you have any questions or concerns about our Returns & Exchange Policy, please don’t hesitate to contact us at support@7ved.com Our dedicated team is here to assist you and ensure your satisfaction with every purchase.